Frequently Asked Questions

• Do you offer free shipping?
  Yes! We offer free shipping on all orders within the contiguous United States. Most larger items ship via LTL freight and include curbside delivery. If you need inside delivery, room-of-choice placement, or professional installation, those services are available for an additional fee. To request a delivery or installation quote, call or text (646) 657-8856 or chat with us online. We're happy to help you find the best delivery option for your facility.
• Is assembly or installation included?
  Most equipment requires some assembly upon delivery. Detailed instructions and all necessary hardware are included to help make the process as straightforward as possible. If you'd prefer professional installation, we're happy to help. Installation is available for an additional fee. Simply call or text (646) 657-8856 with your ZIP code, room of choice for assembly (ground floor, basement, second floor, etc.), and the number of stairs to the room of choice, and we'll provide a customized installation quote.
• What about returns?
  30-day returns on all equipment in unopened, original packaging. Restocking fees may apply. Contact us before returning: (646) 657-8856 or email - we're here to help!
• What if my order arrives damaged?
  All items are insured during shipping. If your equipment arrives damaged, text photos or call us immediately at (646) 657-8856. We'll arrange a replacement or repair at no cost.
• What warranty is included?
  All equipment includes manufacturer warranty. Check product specifications for details, or contact us at (646) 657-8856.
• Do you offer financing?
  Yes, flexible payment plans available. Apply at checkout to see your options.
• Can I use my HSA/FSA to purchase gym equipment?
  Yes, many products are HSA/FSA eligible with a letter of medical necessity from your healthcare provider. Select Trumed to generate one at checkout.