Returns and Cancellations

Returns

We fully believe in every product that we sell, but issues come up that you may no longer want the product you ordered.  Returns unfortunately involve costs as Competitors Outlet pays for the “Free Shipping” that is not included in the customer pricing. The Competitors Outlet return policy is briefly below:

  • We allow you to return all new, unused, and resalable items in their original packaging within 30 days of delivery for a refund MINUS the original and return shipping costs incurred by Competitors Outlet.
  • Only items in original packaging can be returned. Unfortunately, we cannot provide replacement boxes. Every customer will receive this notice in their Order Confirmation Email and their Shipping Confirmation Email to hold onto their packaging for the first 30 days.
  • If your return is because of our error, you are not responsible for the shipping costs, please see further details below.
  • Since most large products are expensive to ship, it is important to measure your space and order your products accordingly so you order exactly what you need and do not need to incur return fees.


This 30-Day Return policy applies to all products unless listed below.

Brands that are subject to a 20% restocking fee plus shipping costs include Body-Solid, First Degree Fitness, Golden Designs, Jacobs Ladder, Expresso, MSpa, MX Select, Power Plate, Motive Fitness, Pro6, RopeFlex, Stroops, SunRay Saunas, Suples, Synergee, Tag Fitness, The Abs Company, and Torque

Products in which all sales are final and may only be returned if defective upon arrival are Fusion Fitness, Sunny Health & Fitness, and True Form. Competitors Outlet will happily assist with customer tech and replacement parts provided by the product manufacturer. 

 

Starting the Return Process

You must initiate your claim within 30 days of the product delivery by contacting us via email at hello@competitorsoutlet.com.

  • All products MUST be unused, in new condition, and in the original packaging.
  • Once approved for return, the customer will receive instructions to prepare for shipment. 
  • Credit will be issued upon receipt and inspection of the returned product.
  • A credit reduction might occur if the product returned is damaged, not in "like new" condition, or incomplete. 

Returns of unused and unopened items are accepted within 30 days of purchase date. We advise that you keep your original packaging during this time. Please contact us to request a return or get information about any additional policies that may apply.

Only items in original packaging can be returned. If an item is sent back in non-original packaging, this will immediately void the refund for the customer. Unfortunately, we cannot provide replacement boxes. Every customer will receive this notice in their Order Confirmation Email and their Shipping Confirmation Email to hold onto their packaging for the first 30 days.

Please be respectful of your returned item(s) when sending it back to us. We take great care in making sure your item is properly boxed/packaged and secure for transit, we expect the same from you on your return(s).

All returns are inspected upon arrival. If the item arrives back damaged due to customer poorly boxing/packing your returned item, this will affect your refund amount. Severely damaged goods arriving back to us due to poor customer boxing/packaging may even result in getting no refund at all.

Return Shipping Costs - Who Pays? 

When Competitors Outlet Pays For Return Shipping - Competitors Outlet will pay for the cost of return shipping if the reason for return was result of OUR error! Examples of instances may include:

  • Item arrived defective and cannot be fixed with a replacement part
  • We shipped out the wrong product than what customer originally ordered
  • We shipped to the wrong address 
  • We shipped a duplicate order
  • Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual)

Damages

IMPORTANT: For items that arrive damaged or is defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning immediately.

  • For USPS, UPS, Fedex: You must report within 5 days of delivery for Competitors Outlet to file a claim. 
  • For freight deliveries:  If the visual damage is minor, please take note of the damage on the BOL (Bill of Lading) when signing for delivery. Please take picutures/video of the minor visual damage that has arrived for us to open a claim with the carrier. The BOL is the official record of the delivery with the freight carrier. Notate the best of your ability before the carrier leaves your location. 
  • If the delivery is severely compromised, you may refuse the delivery, however you must take pictures or video to support your refused delivery claim to not be penialized.  Please call us immediately at (646) 657-8856, or email us at Hello@CompetitorsOutlet.com, and we will work out the next steps if the driver has not already left. 

If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as "buyer’s remorse" and the customer is responsible for shipping the product back. A 20% restocking fee will be applied as well as shipping charges to and from the delivery address. 

If a customer claims an item is defective/damaged, the customer must provide proof prior to return. Please email us at Hello@CompetitorsOutlet.com to submit pictures/videos for your return request.

Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue the refund.

If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution so you don't have to fuss with shipping a large bulky item back. Also note, we do not send out technicians or repairmen to customer homes.

 

When the Customer Pays For Return Shipping - In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by customer. Pre-paid return shipping labels can be provided for most items, however there are some items that manufacturers do not provide shipping labels for. Please inquire if a shipping label can be provided at the time of return shipping. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs.  Examples of these customer returns may include:

  • Buyers Remorse ("Not satisfied with performance", "Item doesn't fit me correctly", "Item doesn't meet my expectations", “I tried it, but I want something else”, etc)
  • No Reason / No Longer Want
  • Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
  • Order Cancellation after the item already shipped out, even if you have not yet received the item
  • Customer bought the wrong one
  • Customer accidentally bought too many
  • Customer accidentally provided wrong shipping address

After the 30 day returns period, customers may refer to the product warranty period per the product's manufacturer's owner's manual provided for repairs if the item is faulty or malfunctioning. Please see your owner's manual for manufacturers product warranty for details, or you may email Hello@CompetitorsOutlet.com for assistance.

Orders Returned Without Delivery (Refusing Delivery) 

If an order is returned as undeliverable due to incorrect shipping address or non-availability of recipient to accept delivery (in cases where we require signature confirmation) or due to refusal to accept shipment, will be considered as a return by 'customer error (buyer's remorse)' and our standard Return Policy is applicable on such orders. In addition to the restocking fees, the actual Shipping & Handling charges for outbound and return shipping will be applied.

 

Cancellations

Email or call our customer service team immediately to cancel and you can avoid a return shipping fee. 

  • Cancellations within the first 48 hours will not receive an administrative fee.  
  • After 48 hours (but before a tracking number is created), cancellation requests received will receive a full refund minus 3%.
  • Items that have shipped (before or after 48 hours) and assigned tracking (aka left the warehouse) will follow our Return Policy and will be subject to return shipping costs.

For Custom Made Orders (Jacobs Ladders, RopeFlex, & Master Press products): A 5% fee is also applied if production of your unit has begun.

PreOrders : If there are extensive cargo delays, we understand and orders will be reviewed on a case by case basis.

 

Refunds

Any refunds will be issued back to the original credit card used in the transaction. If the return is due to: 

  • a defective product or you received an incorrect item, we will first work with you to resolve the issue or get the item replaced 

If the return is not due to: 

  • Damage, you will be responsible for the original and return shipping costs. The initial cost/fees will be deducted from the refund

All returns should be within 30 days of the date of delivery unless otherwise stated on the item's page.

Once the Return has  been authorized, you have 7 days to return the item(s).  
Expect to receive your refund within 5-15 business days after we have received your return. It will usually take your bank a few days to post the refund to your account.