Returns and Cancellations

Industry Leading Returns Policy.

Our returns policy is one of the best in the fitness space.  We save you money where possible and are here to support you!

CANCELLATIONS

There is no charge to cancel if your order has not yet shipped.  You can receive a FULL refund.

No processing fees or admin costs at this step.

So if you would like to cancel an order, call, text, or email our customer service team immediately!  Our goal is to keep you happy with support.

Orders canceled after items are on the Freight Trucks for delivery, will follow our 30 Day Return Process (below).

Pre-Orders or backordered items might be cancelled prior to restock and shipment unless otherwise communicated to you. If that happens, we communicate that directly to your cell and email.

 

30 DAY RETURN PROCESS

Competitors Outlet has 7 day a week customer service to resolve your issues.  With that being said, we also allow returns to be initiated up to 30 days from the date of product delivery. 

In order to be considered for a return, the item must be in new condition, and in the original packaging.

Email us at hello@competitorsoutlet.com and include the Order # and the reason for return.

Unless the item is defective, you will be responsible for the cost of shipping back to the warehouse and/or a potential restocking fee. 

The promotion of "free shipping" is something Competitors Outlet can only pay for products purchased and used by customers.  

Standard UPS delivery of these brands will have a restocking fee:
  • MX Select, Power Plate, Game Ready
Any brand that requires freight delivery will mean customers are responsible for return shipping and up to a 20% restocking fee. 
  • Initiate your claim within 30 days of the product delivery by contacting us via email at hello@competitorsoutlet.com.
  • Product MUST be unused, in new condition, and in the original packaging.
  • Product must be packed for return in the original box with original packaging material.
  • Credit will be issued upon inspection of the returned product.

REFUSED DELIVERIES

Refusing a delivery for damage can happen. 

If this happens, you not are fault, but we do request that you take photos and video to send to us!

If there is no damage and delivery is refused, please note, customers are responsible for shipping charges to and from the customer.  This includes shipping charges originally included in the purchase price of the product. 

Competitors Outlet can only pay for the promotion "Free Shipping" for customers who order and keep/use their product.

If you refuse shipment, the product will go back to the delivery company and may not get back to warehouse for 2 or 3 weeks. A return cannot get processed until the product is received by the warehouse.  Refused items from freight delivery will also incur a 20% restocking fee.

 

DAMAGES

Please inspect the packaging of your item(s) when they arrive.

If you notice any damage make note of it when signing for delivery. We will always get the correct parts and pieces to you and guarantee a fully functioning product. 

If your item(s) arrived damaged, please send photos to hello@competitorsoutlet.com and call or text us!  We're here to support you 100% and will immediately begin a claim with the manufacturer on your behalf. 

  • For standard shipping delivery process (USPS, UPS, FedEx), report damage to the carrier within 7 days of delivery. 
  • LTL products, products shipped with a freight company should be inspected before the freight company leaves the premises of the delivery location. ANY AND ALL DAMAGES AND/OR SHORTAGES MUST BE NOTED on the Bill of Lading.

Once you open the package and come across damage, just contact us here too!  The pictures or videos you provide will vastly expedite your replacement parts. 

Any products that have defective parts out of the box or from shipping, we'll get you the replacement parts from the manufacturer and make sure you have full functionality of your product!