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Order by phone?

Call or text (646) 657-8856.

You'll receive a confirmation email right after checkout.
When your order ships, we'll email your tracking number.
Reply anytime, or call/text us with questions.

Order & Shipping

  • Yes, we provide free curbside freight shipping on all orders. Taxes are calculated at checkout where applicable. When your freight shipment reaches the nearest terminal where your delivery is, an appointment clerk at the terminal will contact you to schedule a weekday 4-hour delivery window. An adult must be available to sign. Drivers are not required to move the shipment into your garage or inside your home. Inside delivery, white glove, and installation are available for an added cost—contact us at (646) 657-8856 for a quote.
  • You’ll receive an order confirmation email right after checkout. When your order ships, we’ll email your tracking information. You can reply to any email, or call / text (646) 657-8856 anytime for an update.
  • All items are insured during shipping. If your equipment arrives damaged, text photos or call us immediately at (646) 657-8856. We'll arrange a replacement or repair at no cost.
  • All items are eligible for return within 30 days if unused and securely repacked in the original packaging. Returns require a warehouse inspection. Return shipping is paid by the customer and deducted from the refund. Packaging that is damaged, missing, or not properly sealed may affect the refund. Call or text (646) 657-8856 to confirm return details for your item.
  • Most equipment requires basic assembly and a manual is included with all products. Professional installation is available for an additional fee. For a quote, call/text (646) 657-8856 with your zip code, room (floor) location, and stair count.
  • Yes, flexible payment plans available. Apply at checkout to see your options.
  • Yes, many products are HSA/FSA eligible with a letter of medical necessity from your healthcare provider. Select Trumed to generate one at checkout.