Free Shipping & Easy Returns

Free Shipping Policy

As a small business, we're proud to offer Free Shipping throughout the year to 48 US states.  For Hawaii, Alaska, and Puerto Rico, we can provide custom quotes for delivery.

The promotion of "free shipping" applies to items purchased and sent to customers. 

 

Order Confirmation:

When you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and we've begun charging your card for the purchase.  

Your order information is immediately to the manufacturer.  After confirmation that your item is in stock, your product will begin processing. 

Certain items will ship next day, while other items that have delays will be listed on the product page.  If there are any changes to shipping, we'll also reach out to you ASAP before charging you. 

 

Order Shipment:

When will you receive tracking?

Depending on warehouse conditions, you'll receive a tracking number within 24 hours of your order leaving the warehouse. This is sent to the e-mail address or phone number you provided when checking out.  If you do not receive tracking information from us within the estimated shipping date, please feel free to follow up with us at hello@competitorsoutlet.com.

We have a dedicated order tracking page here:  TRACK YOUR ORDER

 

Damages:

Please inspect the packaging of your item(s) when they arrive.

If you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to hello@competitorsoutlet.com and we will immediately begin a claim with the manufacturer on your behalf.

 

30 Day Return Policy:

You are free to cancel your order, as long as your order has not shipped. 

Some of our products are subject to a 20% restocking fee. Customers are responsible for return shipping and the original shipping cost. 

The promotion of "free shipping" is something Competitors Outlet can only apply to products purchased and used by customers.  

For full details, visit:  

https://competitorsoutlet.com/pages/returns-and-cancellations

Products that come damaged are not subject to the restocking & shipping fee. 

Refunds will only be issued to the original credit card that you use when placing your order.

Returned products must be sent back in its original packaging and contain the parts it came with. 

Your experience is very important to us and we're here to help!