Competitors Outlet answers common questions about ordering gym equipment, shipping, freight delivery, installation, returns, warranties, financing, and commercial quote requests.
For help choosing equipment or checking an order, call or text (646) 657-8856, email hello@competitorsoutlet.com, or use live chat on our website.
Ordering and Quotes
Can I get help choosing the right gym equipment?
Competitors Outlet helps buyers compare gym equipment based on available space, budget, training goals, and delivery needs. We assist home gym customers, studios, schools, commercial gyms, apartment fitness centers, municipalities, and other facilities.
Do you offer custom quotes?
Competitors Outlet provides custom quotes for multi-piece orders and commercial equipment packages. We also prepare quotes for schools, government agencies, HOAs, apartment gyms, studios, wellness facilities, and other organizations.
For the fastest quote, send the products you are considering, your delivery zip code, your deadline, and any stairs, elevators, loading docks, or room-access details.
Do you sell to schools, government agencies, and commercial facilities?
Yes. Competitors Outlet sells gym equipment to schools, government agencies, first responders, HOAs, apartment communities, studios, wellness spaces, training facilities, commercial gyms, and residential buyers.
Are your products new?
Products sold by Competitors Outlet are new unless the product page or written quote clearly states otherwise.
Shipping and Delivery
Do you offer free shipping?
Most gym equipment includes free shipping or free freight within the lower 48 United States. Inside delivery, white glove delivery, installation, and some remote delivery locations may require an additional charge.
How long does shipping take?
Most orders arrive within 2–3 weeks. Actual delivery time depends on the brand, warehouse location, product size, inventory status, destination, and whether the item is made to order.
Order processing typically takes 1–3 business days before shipment.
Where do orders ship from?
Orders ship directly from the manufacturer or from a U.S. fulfillment center. The shipping location depends on the brand, product, inventory, packaging, and delivery destination.
How does freight delivery work?
Large gym equipment usually ships by LTL freight and is delivered curbside. The carrier normally contacts you after the shipment reaches the local terminal to schedule a delivery appointment.
An adult must be available to receive and inspect the shipment.
Is inside delivery or installation included?
Standard freight delivery usually does not include inside delivery, stair carries, packaging removal, or assembly. White glove delivery and professional installation may be available for an additional fee.
Contact us with your zip code, product list, final room location, and details about stairs, elevators, tight hallways, or loading dock access.
Can my order arrive in multiple shipments?
Yes. An order may arrive in multiple boxes or from different warehouses. Accessories, benches, weights, and smaller items may arrive separately from larger freight equipment.
Delivery Inspection and Damage
What should I do when my freight delivery arrives?
Inspect the shipment before signing the delivery receipt. If the packaging is dented, torn, crushed, punctured, or otherwise damaged, note the damage on the delivery paperwork before the driver leaves and take clear photos.
What if my order arrives damaged?
Contact Competitors Outlet immediately and send photos or video of the packaging, shipping label, product, and damage. For freight deliveries, note visible damage on the bill of lading or delivery receipt whenever possible.
Depending on the situation, the next step may involve replacement parts, repair support, a carrier claim, or a replacement.
Should I keep the original packaging?
Keep the original boxes and packaging for at least 30 days. Original packaging is required for most returns and may also be needed for a freight claim or replacement claim.
Returns and Cancellations
What is your return policy?
Most new, unused, resalable items may be returned in their original packaging within 30 days of delivery. Return shipping costs, original shipping costs, and restocking fees may apply based on the brand, product, and reason for return.
Review our Shipping and Returns policy before starting a return.
Are all products returnable?
No. Some products and brands have special return restrictions, restocking fees, or final-sale terms. Large equipment, made-to-order items, custom products, and certain manufacturer-direct shipments may have additional limitations.
How do I start a return?
Email hello@competitorsoutlet.com within 30 days of delivery to request return approval and instructions. Do not ship an item back until the return has been approved.
Can I cancel my order?
Contact us as soon as possible if you need to cancel an order that has not shipped. Once an item has shipped or tracking has been created, cancellation may no longer be possible and the order may need to follow the return process.
Assembly, Installation, and Room Planning
Does gym equipment require assembly?
Most gym equipment requires some assembly. Manufacturer instructions and hardware are usually included, but large strength machines, racks, functional trainers, saunas, and commercial equipment may require multiple people, proper tools, and professional installation.
Do you offer installation?
Professional gym equipment installation may be available in many areas for an additional fee. Send us your delivery zip code, product list, final room location, and details about stairs, elevators, tight hallways, or loading dock access.
What should I measure before ordering?
Measure the room width, room depth, ceiling height, doorway width, hallway turns, stairways, elevators, and the full path from the curb to the final room. Also allow enough working clearance around the equipment, not just the listed product footprint.
Can Competitors Outlet design my gym layout?
Competitors Outlet can help compare equipment and evaluate whether products may fit your space. Final measurements, room layout, building access, floor protection, electrical requirements, and code compliance remain the buyer’s responsibility.
Warranties and Product Support
Do your products include a warranty?
Gym equipment sold by Competitors Outlet includes the applicable manufacturer warranty. Warranty length and coverage vary by brand, product, parts, frame, labor, residential use, and commercial use.
Check the product page or contact us for warranty details before ordering.
Who handles warranty support?
The manufacturer generally provides warranty service. Competitors Outlet can help identify the correct support contact and assist with documentation when needed.
What if I need replacement parts?
Contact Competitors Outlet with your order number, product name, a description of the issue, and photos when relevant. We will help identify the next steps with the manufacturer or supplier.
Payments and Financing
Do you offer financing?
Financing options may be available at checkout. Availability depends on the product, order amount, financing provider, and approval decision.
Can I use HSA or FSA funds?
Some products may qualify for HSA or FSA payment with a letter of medical necessity through the available checkout provider. Eligibility depends on the product, provider requirements, and the terms of your individual plan.
Do you charge sales tax?
Sales tax is calculated at checkout when required. The amount depends on the shipping location and applicable tax rules.
Still Need Help?
Contact Competitors Outlet if your question is not answered above.
Call or text: (646) 657-8856
Email: hello@competitorsoutlet.com
Live chat: Available on our website