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Golden Design's FAQs

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Frequently Asked Questions: 

Is far infrared heat safe?

Infrared energy is not only safe but is also highly beneficial for our bodies.  Far Infrared heat has been actively used in the medical field around the world for decades. Physicians, surgeons, pain management clinics, physical therapists, chiropractors, massage therapists, etc., have all used infrared heat to help their patients with a variety of health issues for many years. Infrared Saunas have become mainstream in the health and wellness field and their popularity among healthcare professionals grows each and every year.  

Why are carbon fiber heaters better than ceramic heaters?

Ceramic heaters can burn to the touch, carbon heaters do not do this. In addition, there are no “hot spots” with Carbon heaters, and the heat is evenly distributed throughout the cabin. This gives you a much better and even heating session, allowing the far infrared rays to be absorbed into more of your body, which makes it much more enjoyable to use.  

What temperature and time length should I use my sauna?

The average temperature that most set their saunas at is 120F - 130F at 30 minutes, however, some people enjoy it even hotter at 140F. The length of time per session and temperature varies from person to person. 

Are infrared saunas better than traditional saunas?

Not necessarily. The heat from Infrared Saunas will penetrate at a much deeper level than traditional saunas.  Studies have indicated the heat from an Infrared Sauna will penetrate 1 – 1.5 inches into your muscle tissue, while Traditional Saunas will reach about 1/8 of an inch. Any time you can get heat into your muscle tissue of 1 – 1.5 inches with an infrared sauna, there are multiple health benefits to be had.  

Are your saunas safe and do they have any certifications?

Golden Design saunas have been scrutinized and tested at the highest levels and have all the major certifications which include ETL, CETL, and CE.  All of Golden Design saunas are 100% wood, have no laminates, and contain NO toxic glues. In fact, the interior of Golden Design saunas is blind nailed (no nail heads showing) and smoothly sanded by hand. In addition, Golden Design saunas belong to the ISO 9001 quality control program.

How long does it take to get my new sauna?

Please set an approximate 10-day delivery lead time expectation.  Your sauna order will be shipped via freight truck shipping. Once your order reaches your local terminal, a dispatcher will contact you by the telephone number on your order to schedule a 4-hour window delivery appointment at your preferred date.

Do you install it as well?

All Golden Designs saunas are crafted to be easily assembled and normally require 2 people to install. Normally, customers are responsible for setting up the sauna and find the assembly straightforward with its tongue and groove construction.  

How long does it take to set up and install the sauna?

All our saunas take about 1 -2 hours to assemble and install. Only a regular & Philips head screwdriver is needed.

How thick are the sauna walls, and how are they constructed?

Golden Design saunas are constructed using Canadian Reforested Hemlock wood or Canadian Red Cedar wood. This wood is kiln-dried and contains no pesticides and is constructed using staples and a non-toxic glue for a tongue-and-groove style of construction. Because we use double wall (hollow inside) construction on the wall panels, we are able to significantly reduce heat transfer to the outer walls allowing us to place an oil-based stain or clear coat finish (exterior/outer wall panels only). The wall panels are 6mm in thickness with a 1.25in inner frame.  The glass doors and windows are 3/8 inch thick, the best in the industry.

Can I put my sauna outdoors?

Our standard answer is NO, they are really inside saunas.  They can go in any room in the house or room, on any floor surface, and against any wall.  All saunas have a built-in waterproof floor heater so you do not have to worry about it leaking on carpeting for example. If you decide to put it outside, you must make sure it is under a covered patio or deck fully protected from water.  All the electronics are on top of the sauna, it must be protected or you may run the chance of water damage.   We do offer custom canvas covers for your sauna for approximately $300 - $400 depending upon which sauna you get.  This will protect it from water, dust, and sunlight exposure.

Can I use an extension cord to plug my sauna in

Ideally, we highly recommend you plug it directly into the wall.  If you must use an extension cord, please make sure it is 12 gauge or higher, and that it is as short as possible

Where are Golden Design saunas manufactured?

While all Golden Design saunas are designed in California, they are manufactured in China. 90% of the world’s population of Infrared Saunas are manufactured in Asia, more specifically China.  There are about 10 factories in China that produce most of the Infrared Saunas around the world, but out of the 10 factories, our factory is considered the best in the world.  

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