Frequently Asked Questions

• Do you offer free shipping?
  Yes, free shipping on all orders. Larger items ship via freight to your curb. Inside delivery and installation available for an additional fee, call/text (646) 657-8856 or chat with us.
• Is assembly or installation included?
  Most equipment requires basic assembly, instructions and hardware included. Professional installation available for an additional fee. For a quote, call/text (646) 657-8856 with your zip code, room location, and stair count.
• Do you offer financing?
  30-day returns on all equipment in unopened, original packaging. Restocking fees may apply. Contact us before returning: (646) 657-8856 or email - we're here to help!
• What if my order arrives damaged?
  All items are insured during shipping. If your equipment arrives damaged, text photos or call us immediately at (646) 657-8856. We'll arrange a replacement or repair at no cost.
• What warranty is included?
  All equipment includes manufacturer warranty. Check product specifications for details, or contact us at (646) 657-8856.
• Do you offer financing?
  Yes, flexible payment plans available. Apply at checkout to see your options.
• Can I use my HSA/FSA to purchase gym equipment?
  Yes, many products are HSA/FSA eligible with a letter of medical necessity from your healthcare provider. Select Trumed to generate one at checkout.