We ship from multiple fulfillment centers across the United States to provide the best product selection available. Most orders arrive within 2–3 weeks, though delivery times vary by brand and warehouse location.
Some products are custom-made or made-to-order, which may require additional lead time. When applicable, this will be clearly noted on the product page.
Freight shipments include a scheduled delivery appointment so you know exactly when to expect your equipment.
Track Your Order
You can check the status of your order at any time using our tracking portal. No login required.
Order Confirmation
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You will receive an order confirmation email immediately after placing your order.
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Processing typically takes 1–3 business days.
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If any unexpected delays arise, we will notify you promptly.
Handling & Warehouse Dispatch
To ensure you receive the best product selection available, your order ships from the fulfillment center best suited to your item.
This may vary based on product size, packaging requirements, and regional inventory.
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Methods
Parcel Shipping (UPS, FedEx, USPS)
Used for smaller items. These typically arrive faster and may not require a signature.
Freight Shipping (LTL)
Used for larger or heavier items. All freight deliveries include a scheduled appointment and curbside drop-off.
Split Shipments
Some orders may arrive in multiple boxes or from different locations.
In many cases, parcel items ship first so you can begin preparing your space while freight items are in transit.
Freight Delivery: What to Expect
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The freight carrier will call to schedule a delivery window once your shipment reaches the local terminal.
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Deliveries are curbside. Liftgate service is included when appropriate.
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An adult (18+) must be present to sign for the delivery.
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If you need assistance bringing equipment indoors or assembling it, White Glove Delivery and assembly can be arranged upon request.
When Your Order Arrives
Inspect Packaging
Before signing the delivery receipt, inspect the packaging for any visible damage.
If anything looks dented or torn:
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Note “Possible Damage – Pending Inspection” on the receipt
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Take photos of the packaging
Unpack and Check Contents
Within 2–3 business days:
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Open all boxes
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Confirm all components are included
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Photograph any missing or damaged items
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Contact us immediately for assistance
Severe Damage
If a shipment arrives with significant visible damage:
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Photograph the affected areas
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Refuse delivery if necessary
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Notify us right away so we can resolve the issue
Missed Deliveries and Storage Fees
Freight carriers may charge storage or re-delivery fees if:
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They are unable to reach you to schedule delivery
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No one is available during the scheduled window
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Delivery is repeatedly rescheduled
If you need a specific delivery timeline, please contact us before ordering.
White Glove Delivery and Assembly
If you need help moving large equipment into your home or facility, or prefer professional assembly, contact us and we will coordinate White Glove services on your behalf.
Need Help?
If you have questions about shipping, delivery, or what to expect, we’re here to help.
Phone: (646) 857-8856
Email: support@competitorsoutlet.com
Live chat is available on our website.
Returns and Cancellations
Our full Returns and Cancellations policy is available here:
https://competitorsoutlet.com/pages/returns-and-cancellations
If you need assistance starting a return or cancellation, please contact us and we will guide you through the process.